Only have 1 minute? Here are 3 key takeaways:
- CloudTalk, a Slovak AI-powered calling solution and call center software, managed to secure $28M in a Series B funding round.
- The latest funding is run by KPN Ventures and Lead Ventures, supported by the existing investors Point Nine Capital, henQ, Presto Ventures, and Orbit Capital.
- The new investment will enhance CloudTalk’s growth and product innovation in its AI-powered cloud phone system and contact center solutions.
CloudTalk, a Slovak AI-powered calling solution and call center software, managed to secure $28M in a Series B funding round. The latest funding is co-led by KPN Ventures and Lead Ventures, while supported by the existing investors Point Nine Capital, henQ, Presto Ventures, and Orbit Capital.
CloudTalk was founded in 2016 to help businesses connect with customers over the phone and improvе customer experience. It automates workflows and provides managers with the built-in analytics they need to optimize performance and increase calling efficiency.
“We’ve seen a growing demand for cloud communication tools that can effectively address the challenges of customer-facing teams. Users want a phone solution that helps with basic things like boosting call quality, increasing pickup rates, and improving CRM hygiene. But they also want the phone solution to be smart. For example, to summarize calls with artificial intelligence, automate note-taking, and monitor customer opinion via sentiment analysis. That’s why our focus is now intensely on AI, maximizing team efficiency, optimizing conversations, and driving revenue growth for our clients,” said Martin Malych, CEO of CloudTalk.
The new investment will enhance CloudTalk’s growth and product innovation in its AI-powered cloud phone system and contact center solutions. The company aims to meet the evolving needs of the remote workforce through innovative features like AI-powered dialers, conversational intelligence, and speech recognition.
KPN Ventures, a major telecom operator in the Netherlands and lead investor in this round, expressed their shared vision in meeting the demand for the business niche.
For Presto Ventures, CloudTalk was one of their first investments, back in 2018. Premysl Rubes, founding partner of Presto Ventures, shares that “The current investment round marks another milestone in CloudTalk’s journey of becoming a market leader in customer voice communication tools”.
